Dell 5400 Latitude Laptop 14" FHD (1920 x 1080) Notebook, 8th Gen Intel Core i5-8265U, 32GB RAM, 1TB M.2-NVMe, HDMI, Type-C, Webcam, Windows 11 Pro (Renewed)

I purchased one of these for Ma for Christmas. I insisted that she open it early, due to the fact that her old one's screen was quite damaged. She set down her purse on the laptop too firmly and heavily damaged the top-left portion of the screen. I didn't want her to have to look at that terrible mess any longer.This was a considerable upgrade from her previous laptop. i5 quad core (Whiskey Lake) vs i5. dual core (Sky Lake), 32GB RAM vs. 16GB RAM, Windows 11 vs. Windows 10 and 1TB internal storage vs. 128GB internal storage. We both noticed that the Dell is significantly faster/more responsive and she approves of Windows 11 with which the HP was incompatible. She doesn't game, but it does everything she needs it to do. Screen quality — flawless. Straightforward and easy for her to use after I configured/set-up the operating system and installed drivers and software.I recommended battery optimization, which I performed (instructions included). Everything seems to function well. I've purchased refurbished computers/hardware in the past, and I've never been disappointed — nonetheless here.

Buying a refurbished laptop, I had an idea of what I would be getting into. This was meant to be an upgrade away from what I had, although my original plan was to upgrade to a new machine, I felt this sufficed in the meantime.Main qualm: It arrived with a virus. Expiro is one hell of a virus, at that. I was frustrated that Defender only told me once I had Discord and Steam installed and logged in. I did download these from the official sources. Before I even did that, I tried updating the machine, and all of the updates, except for the security one, went through. I tried to fix it to make it update but gave up on trying after a few hours, hoping it would just fix itself in a few days or I'd try again. How funny. As well, I had plugged a USB storage drive into it. I had been offloading some stuff from my current laptop onto it to save space. Now I worry about not being able to get the stuff off the storage.There were other things I was willing to put up with about the laptop: The keyboard was German QWERTZ layout. It was easy enough to set it to map to QWERTY, Windows handles that easily. I could not type capital C with the left or right shift key, only by using caps lock. I also could not type capital D, E, or # with the left shift, having to opt for right shift or caps lock for them instead. Using Linux Mint with the pointing stick left was jittery compared to how smooth it was on Windows, but I leave that up to firmware/OS compatibility. The battery drained faster than I was hoping, but again, refurbished, I was willing to put up with it.Other things about it were fine. No touch screen, which was fine by me. It's bigger than my still current laptop, which is a benefit and drawback at the same time, I prefer something easier to carry around. The laptop looked otherwise fine.I gave this 1 star because of the virus. These other issues were something that I knew I might have to deal with when I ordered it. The only one that really surprised me was the QWERTZ keyboard, wasn't expecting to see that, but not much of an issue. I will take this like a sign and hold off for now on upgrading until I'm in a more stable spot.