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Customer Reviews

4
Based on 12 reviews
Wilson Score: 51.7
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
2/18/2025
1.0 out of 5 stars Not "refurbished"
By pnwflyfisher
They maybe wiped and reinstalled windows and gave the case a wipedown but that is about it. Within minutes of starting it the fan was making a horrible buzzing sound. I just about returned it but wanted to take a look at the inside. It was disgustingly filthy. Using some fine brushes and air I got the case and fan cleaned out and everything running right and much cooler.If you know your way around computers and stuff youmight be ok but be prepared to put in work. I fully charged the battery and am running it to see if it's really 80%. Guessing with their practices I'll need to replace that as well.Oh and they put a skin on it to hide the scratches mines starting to peel off.
2 people found this helpful
Verified Purchase
12/7/2024
5.0 out of 5 stars Great Service!
By Dean E Scott
The laptop arrived and was very well packaged. The outside lid had significant scuffs and scratches, but after all is a refurbished laptop. The screen is in perfect condition.It arrived with a fresh version of Windows 11. All went well until I tried to update to the newest version of Windows, 24H2. Very frustrating as I kept getting an error message, and the laptop would not update.I scanned the QR code that was included with the laptop if you need help and filled out a service request. Within 5 minutes I received a call back. I couldn't respond then but called back about an hour later. Olive is in the east coast, and I am in the west, so it was almost 6:00 P.M. EST.Stephan answered and said he would stay late to help me out. (I certainly didn't expect that) After about an hour of trying to get the laptop to update, he downloaded a new ISO image for the 24H2 version on my laptop. I'm now good to go!There is no way Dell would have provided the kind of service that Olive provided. I definitely recommend this company and will be making future purchases!
1 people found this helpful

Frequently Asked Questions

What does 'Renewed' mean for this Dell Latitude laptop?
This laptop is a Certified Refurbished product that has been tested, cleaned, and inspected to function like new. It comes with a 90-day warranty and all necessary accessories, though it may ship in a generic box.
What is the actual processor speed of the Intel i7-1165G7 in this model?
The processor has a base clock speed of 1.2 GHz, but it can use Turbo Boost to reach speeds up to 4.7 GHz when needed for demanding tasks.
How much RAM is installed and what type is it?
This configuration comes with 32 GB of DDR4 SDRAM, which is a significant amount for multitasking and running memory-intensive applications.
What specific ports and connectivity options does this laptop have?
It includes two USB 3.0 ports, an HDMI port, a Thunderbolt port (via USB Type-C), a webcam, Wi-Fi, and Bluetooth for comprehensive connectivity.
What are the physical dimensions and weight of this laptop?
The laptop measures 8.35 x 12.65 x 0.76 inches and weighs 4.64 pounds, making it a portable 14-inch business-class device.

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Nicholas (Verified Purchase)
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