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Customer Reviews

4.1
Based on 59 reviews
Wilson Score: 70.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
7/29/2024
1.0 out of 5 stars Broke Twice in First 5 Months - Had to Send to Dell for Repair
By TL
Laptop purchased new Feb. 27, 2024.UPDATE - June 2024 - Microphone stopped working. Hours online with foreign speaking, heavily accented tech support (difficult to understand) when computer had problems....online support unable to repair. Sent back to factory under warranty . Dell replaced microphone and motherboard. When unit was returned, volume control didn't work....another online tech support call who got that working.UPDATE - 7/28/2024 - speakers have now stopped working and cursor disappears. Not a good laptop. Really wishing I had made a different choice.UPDATE - 8/6/2024 - Opened the computer today and the hinge broke. Unable to close the laptop. Sending back to Dell. This laptop was a costly mistake. SENDING BACK TO DELL THE 2ND TIME FOR REPAIR.UPDATE - 8/20/2024 - After initially denying the warranty claim, they ultimately agreed to fix it. Today received email indicating repair parts are backordered, no estimate of when parts will be available. Writing letter to corporate headquarters requesting it be replaced with a new machine.UPDATE - 8/27/2024 - Received email from Dell repair depot. Called them. They want to reinstall operating system which will wipe out all saved data. Gave them permission to reinstall operating system. No estimate of when repairs will be complete. Sent lpriority mail etter to Dell CEO requesting this machine be replaced with a new computer. This machine is undependable.UPDATE - 9/5/2024 - Received laptop from Dell repair....approx one month after it was sent for repair the 2nd time. Hinge replaced, stiffer than ever. Reinstalled operating system and replaced various parts. All data and all programs lost....thankfully had backed them up. Having to reinstall all programs for the THIRD TIME. NO RESPONSE FROM DELL CEO/HEADQUARTERS RE LETTER SENT. REQUESTING REPLACEMENT LAPTOP Sending followup letter. Have no faith in this laptop. Duirng this latest repair the person with whom I spoke was difficult to understand due to extremely strong foreign accent. Plan to purchase another laptop, just not a Dell.
10 people found this helpful
Verified Purchase
8/27/2023
5.0 out of 5 stars satisfied purchase
By Taylor Lautner
I am very satisfied with my Dell Inspiron purchase. It was actually better than I anticipated, so every day I get a little more surprised at what it does and the speed at which it works. I haven't been this happy with a laptop purchase in years. I have zero complaints
5 people found this helpful

Frequently Asked Questions

What is the real-world benefit of the processor's 'Max Boost Clock Up to 4.2GHz'?
The Intel i5-1135G7 processor can temporarily increase its speed from a base of 2.4GHz to 4.2GHz on one or more cores when needed. This provides extra performance for demanding tasks like opening large applications, processing data, or during short bursts in software, before returning to a more power-efficient base speed.
Can I connect this laptop to an external monitor, and what is the maximum supported resolution?
Yes, you can connect an external monitor using the HDMI 1.4 port. The maximum supported external monitor resolution is 1920x1080 at 60Hz, which matches the laptop's own Full HD screen resolution.
What are the specifics of the Wi-Fi connectivity?
This laptop uses a Wi-Fi 5 (802.11ac) adapter, specifically the RTL8821CE model. It is a 1x1 configuration, meaning it uses a single antenna stream. It also includes Bluetooth for connecting peripherals like mice and headphones.
How is the warranty handled since the memory or SSD was upgraded?
The laptop comes with a one-year manufacturer's warranty. The upgraded memory and SSD components are covered by a separate three-year warranty provided directly by the seller, Issaquah Highlands Tech.
What does 'WVA Anti-Glare' mean for the screen?
WVA (Wide Viewing Angle) is a type of LCD panel that offers better color and contrast stability when viewed from the side compared to basic TN panels. The 'Anti-Glare' coating diffuses reflections from overhead lights or windows, reducing eye strain and making the 250-nit touchscreen easier to see in brighter environments.

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