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4
Based on 7 reviews
Wilson Score: 43.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

5/28/2025
1.0 out of 5 stars Don't get a DELL --- dead on arrival and warranty not honored.
By Silicon Valley Techie
Planning on an Inspiron 16? Drop it!I purchased an Inspiron 16 direclty from DELL (I have an account with them) with extended four-year warranty with on-site service.DELL shipped me a lemon- useless - and refuses to repair it even with the additional warranty (the laptop is still under the original warranty.) There is an intermittent failure whereby external USB attachments are not recognized or intermittently disconnected. The built-in camera pixelates, goes blank, and the system reports no camera found. External drives USB-attached, are not recognized either. The mouse ceases to be recognized.When DELL's own SupportAssist reported hardware failures , DELL's support personnel dismissed the diagnostics their own monitoring software issued.The only "solution" DELL "Premium" support offered was to re-install (over and over again) the OS (Win 11.) However, since the OS has to be reinstalled from a USB recovery thumb drive, and the USB interfaces failed, the OS could not be, in fact reinstalled.The "remote diagnostics" agents (New Delhi, India) were generally uncooperative and spoke unintelligible English (even for me, working with colleagues from all over the world in Silicon Valley.) Many of these personnel hung up the calls.Finally, a blessed soul (Ms. U.R./ New Delhi) got lucky and the USB interface worked just long enough for Ms. U.R. to reinstall the OS. Ms. R. had complete remote control (DELL's Remote Assist) of the Inspiron 16; as she re-started the machine, fortunately she could see by herself the USB mouse dropping off, the system spouting error messages, the camera first pixelating, then going blank, and not recognized by the system. She recognized that reinstalling the OS fixed nothing.To shorten the Calvary this is being, after days on end on the phone with New Delhi, the Inspiron 16 was shipped to Texas to DELL's repair service.When shipping the Inspiron 16 to DELL, I provided ten pages of screen captures showing the error messages and failures. If you thought somebody read that helpful information, you'd be wrong. The memo was returned unread together with the Inspiron 16 and a letter stating that "the OS has been reinstalled, the unit extensively tested, and all is working."You already guessed what happened next upon turning the system on. First many hours for the Inspiron 16 to update by itself its OS (apparently Texas installed an old OS (?)) and then ... the USB interface failing, the internal camera pixelating and disappearing from the list of recognized devices, ... nothing was fixed after a month of time by DELL.I have had an account with DELL since about 2003, and was a DELL evangelist until I was sold a previous lemon. Nevertheless, I stuck with DELL for legacy issues. However, I could have not guessed such a decline of what was once a respectable company. Now it feels as dealing with a shady devious entity, striving to defraud the customer.Inspiron? Don'tspiron!
5 people found this helpful

Frequently Asked Questions

What is the exact screen resolution and aspect ratio of this Dell Inspiron 16?
The screen has a resolution of 1920 x 1200 pixels, which is a 16:10 aspect ratio (WUXGA). This provides more vertical screen space compared to a standard 16:9 Full HD display.
How much RAM does this configuration have and what type is it?
This laptop is equipped with 32 gigabytes of DDR5 RAM, which offers faster data transfer speeds and improved power efficiency compared to the previous DDR4 standard.
Does the Intel Core 7 150U processor include dedicated graphics?
No, this model uses integrated Intel Iris Xe Graphics, which are built into the processor. It does not have a separate, dedicated graphics card.
What are the included biometric security features?
The laptop includes a fingerprint reader (denoted by 'FP' in the title) for Windows Hello login, in addition to the 1080p FHD webcam which can also be used for facial recognition.
What is the storage capacity and type on this model?
It comes with a 1 terabyte solid state drive (SSD) for storage, which provides faster boot times, quicker file access, and greater durability than a traditional hard disk drive.

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