Dell 5420 Latitude Laptop 14" FHD (1920x1080) Notebook, 11th Gen Intel Core i7-1185G7, 16GB RAM, 512MB M.2-NVMe, Thunderbolt, HDMI, Type-C, Webcam, Windows 11 Pro (Renewed)

I bought this bc it seemed like a great deal when a week before my fall semester my old laptop finally died for good. I got it today (classes start tonight) seems really nice turned it on and let it boot up then it starts beeping and blinking saying a critical error and the harddrive is not found. I call the sellers number on the card goes right to a generic voicemail everytime I call. I am very upset that I waited to get this and now I have to waste my time to return it because it doesnt work which is why I was leery of even buying this refurbished even in excellent condition but I only read the good reviews. Not good that you can't even reach the seller by phone or email. Will not buy from here again.

This is a VERY solid laptop for the price. I tested it for a day to make sure there were no issues. It performs well, the screen is in pristine condition, the battery lasted several hours of light, on/off use. The keyboard is clean and has no worn or sticky keys (it is the non-backlit version). The touch-screen works perfectly. I wiped the hard drive and installed a fresh Windows 11 Pro image after my testing, the embedded license auto activated right away so it's definitely a legit Win11 Pro license.There are a couple cons - a vinyl skin was added to the laptop, presumably to refresh the finish, which is fine, it's a nice finish and probably looks a lot nicer than whatever scratches might be on it, but they covered all the screws on the bottom. Not great if you want to upgrade or service it in the future, you'll have to cut or poke through the vinyl. I also smell the slightest hint of "the previous owner was a smoker" when the fan comes on. It's not a huge deal and can be expected from a used machine, I think I'm just a little extra sensitive to that smell, I used to repair computers and you could always tell.The laptop is advertised and pictured as coming with a CD drive. Mine didn't. Which is fine with me, I'll never need it and would honestly rather not have it.Finally, the included charger seems to work just fine, but it's a generic unbranded one so I don't fully trust it. Luckily it charges via USB-C so there's plenty of other options if you're picky about that.