G16 7630 Gaming Laptop - 16-inch QHD+ 240Hz 3ms Display, Intel Core i9-13900HX, 16GB DDR5 RAM, 1TB SSD, NVIDIA GeForce RTX 4070 8GB GDDR6, Windows 11 Home, Onsite Service - Metallic Nightshade

Have had numerous serious issues with this laptop since I bought it. Every windows update breaks something else in the software.The Alienware command center app is a RAM hog. Playing WoW with discord open and the Alienware system monitor overlay was using 15 GB of RAM. The "Gaming mode" button that turns on turbo performance is also reportedly responsible for frying people's CPUs. I think mine is a victim of that as well.The PC overheats without the turbo mode on because the fans hardly work in normal performance mode. Mine likes to shut off randomly without warning or errors. I first thought it was overheating but it does it sometimes within minutes of being turned on for the first time in a day.Today, it shut off twice so I pulled the cover to check the battery connection. After unplugging the battery and plugging it back in, the PC would not turn on for about 30 minutes at all. It also now will not turn on unless it's plugged in, regardless of the battery charge, which remains at 81% and healthy according to the BIOS.Every update of windows or audio drivers changes the settings and defaults of my headphones to something else. There's are 3 locations of settings to choose which audio hardware you are using, and they all get swapped around. Having to dig through each one to figure out why my mic stops working for example, is annoying.These issues are far beyond my ability and desire to fix. In short, this has been the most problematic PC I've ever had the displeasure of using. And at $1700 it's laughably bad. A "Gaming PC" that overheats at idle while the screen is in sleep mode is just stupid.

Im only giving this 5 stars so people axually swe it Do not waist your time with this computer do not be fooled with its relatively nice specs it's a Alienware device by heart and has constant problems if you aren't experienced at fixing said problems