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Frequently Asked Questions

Why does the listing mention the manufacturer's box is opened?
The original seal is opened to perform the specific upgrades that achieve the advertised configuration, such as installing the 32GB of DDR5 RAM and 2TB SSD. The laptop is then tested and inspected before shipping.
What are the exact specifications of the included RAM and storage?
This configuration comes with 32GB of DDR5 RAM running at 6400MT/s and a 2TB NVMe M.2 PCIe Gen4 solid-state drive (SSD).
How many and what type of USB ports are available on this laptop?
There are three USB Type-A 3.2 Gen 1 (5 Gbps) ports on the rear, one of which supports PowerShare. The rear also houses two Thunderbolt ports.
What is the resolution and frame rate capability of the built-in webcam?
The laptop features an 8MP UHD HDR IR camera with a 3840 x 2160 (4K) resolution. It supports Windows Hello for facial recognition login.
Is the listed weight 9.56 pounds or 7.49 pounds?
There is a discrepancy in the provided data. The main description states 9.56 pounds, while the product details section lists the item weight as 7.49 pounds. You should verify the correct shipping weight with the seller before purchase.

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