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Frequently Asked Questions

Why is the manufacturer's box opened before shipping?
The original seal is opened to perform the advertised upgrades, such as installing the 64GB of RAM and 8TB SSD. The laptop is then tested and inspected to ensure it meets the exact specifications listed.
What is the actual refresh rate of the 18-inch display?
The screen has a 300Hz refresh rate, not 3000Hz as mentioned in some marketing text. It is a QHD+ (2560x1600) panel with a 3ms response time, 500 nits brightness, and supports NVIDIA G-SYNC and Advanced Optimus.
How many and what type of USB ports are available?
There are three USB Type-A 3.2 Gen 1 (5 Gbps) ports on the rear, one of which supports PowerShare. The rear also houses two Thunderbolt ports, an HDMI 2.1 port, and a 5GbE Ethernet port.
What are the details of the webcam and audio system?
The laptop features an 8MP UHD HDR IR camera (3840x2160) with Windows Hello support. The audio system uses a 4-speaker Dolby Atmos array with two 2W woofers and two 2W tweeters, totaling 8W of power, and includes dual-array microphones with noise reduction.
What is the weight and primary cooling design of this laptop?
The laptop weighs 9.56 pounds according to the main description (or 7.49 pounds in the product details). It uses a Quad-fan Cryo-Chamber 3.0 cooling system with seven copper heat pipes to manage thermal loads up to 300W.

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