XPS 15 9000 9530 15.6" Notebook - Full HD Plus - 1920 x 1200 - Intel Core i7 13th Gen i7-13700H Tetradeca-core (14 Core) - Intel Evo Platform - 16 GB Total RAM - 512 GB SSD - Platinum Silver,

I ordered Dell XPS 15 notebook from Westlake and when I received it the sound didn't turn on. I tried every thing from running Microsoft Sound Troubleshooter, checking all connections and audio settings to calling Dell technical support but could not get the speakers to work. After exhausting all problem shooting tactics, I gave up and returned the computer for a full refund. To my surprise I only received 1/2 refund of the $1,600 I spent on the computer. I messaged Westlake to see why I only received 1/2 of the refund and of course haven't heard a response. I will not purchase from Westlake and take a chance on losing $800 from him again. Thomas

The laptop was repackaged even had fingerprints on it. As soon as I set it up the screen started glitching on and off and continued to do it. So whoever had returned it most likely returned for that reason. HOW UNPROFESSIONAL ANYTHING FOR A SALE EVEN DEFFECTIVE AND RETURNED ITEM!