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Customer Reviews

4.2
Based on 251 reviews
Wilson Score: 79.0
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
11/8/2024
5.0 out of 5 stars Very Strong Laptop
By Anthony Wheeler
The storage capacity is good, along with the RAM capacity. The graphics card is great as well. The laptop has a great build, as it's made out of metal and has pretty high quality parts for its price point. The laptop is also good at staying cool with its 3 fan system and is fairly bright, even with an antiglare monitor.The i9 is very fast, as it has 8 performance cores and 16 effeciency cores (24-cores total). 16 GB RAM is nice at not causing freezing for most tasks, but upgrading the RAM is suggested if you wish to use this for gaming.Upgrades are easy too, as both the SSD and the RAM are not soldered and click in and out of the laptop's motherboard. Plus, there are 2 SSD slots and 2 RAM slots, with 1 free SSD slot if you want to purchase an extra storage card to have additional storage on top of the 1 TB SSD that is provided.Overall, this choice is amazing if you want a quality gaming laptop at a reasonable price point. The only suggestion I would have for buyers is upgrading the RAM if using for heavy gaming.
18 people found this helpful
Verified Purchase
9/16/2025
1.0 out of 5 stars Extremely buggy/pixelated screen
By buyer.
The media could not be loaded. Amazing computer at first. I bought it march of this year and the performance was amazing. I'm in the military and as a gamer, a gaming laptop is a must for me. Constant 240 frames on most games. But around three months after I got the laptop, it became completely unusable for games. The screen would become pixelated and the laptop would basically only be useful for watching things. I'm overseas and getting it checked out is a huge hassle. I've done everything I could to try and fix it but nothing works. It's been around 3 months and I still haven't been able to get it fixed. Would be a great laptop if this didn't happen.
17 people found this helpful

Frequently Asked Questions

What is the exact model of the NVIDIA graphics card in this laptop?
This ASUS ROG Strix G18 is equipped with a dedicated NVIDIA GeForce RTX 5070 laptop GPU.
How much RAM is included and at what speed does it run?
The laptop comes with 32GB of DDR5 RAM operating at a speed of 5600 MHz.
What are the dimensions and weight of this 18-inch laptop?
The laptop measures 15.71 x 0.93 x 11.73 inches and weighs 12.65 pounds.
What type of SSD storage is used and what is its approximate read/write speed?
It uses a 2TB PCIe Gen 4 SSD with a stated raw throughput of up to 7,000 MB/s.
What specific features does the ROG Intelligent Cooling system include?
The cooling system features an end-to-end vapor chamber, a sandwiched heatsink design, and Tri-Fan technology.

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  • Brand: Alienware
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  • Screen: 18 Inches Inches
  • Processor: Intel
  • GPU: NVIDIA GeForce RTX 4080
  • RAM: 32 GB DDR5
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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
2 reviews
Alienware x17 R2 17.3" 480Hz FHD (Intel 12th Gen Core i9-12900H, 64GB DDR5 RAM, 4TB PCIe SSD, NVIDIA GeForce RTX 3070 Ti 8GB) RGB Backlit Gaming Laptop, WiFi 6E, Thunderbolt 4, HD Webcam, Win 11 Home
  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
  • GPU: Dedicated
  • RAM: 64 GB DDR5
  • Storage: 4 TB SSD
Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊