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Customer Reviews

4
Based on 79 reviews
Wilson Score: 69.9
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
10/22/2023
1.0 out of 5 stars Regretful purchase
By Omar
Less than a day and I already regret buying an asus laptop.This should be one of the best in the market but it's very disappointing.I updated windows and immediately started getting non stop blue screens until I was forced to do a factory reset then I had to stop all updates to keep it from blue screening, even after all that it started giving me a different bluescreen on shutdown or on restart related to memory management.I paid nearly 2000$ and I expect the laptop to be ready for use. I'm not paying to be forced to look for solutions to fix a brand new laptop.I have a cheap lenovo laptop that never gave me 1 bluescreen or any other issue for that matter.I'm truly disappointed with the quality of this brand. I really thought it would be better.I do not advice anyone to purchase this or any asus laptop until they start making their devices run better and not rely on the customer to fix driver compatibility issues and other bs.
12 people found this helpful
Verified Purchase
7/29/2023
5.0 out of 5 stars Nice upgrade
By damon jones
Nice machine,upgraded from a 3070ti which struggled to play Diablo 4 on high settings,this 4070 plays the game with ease on ultra max settings,very nice clear crisp display as well,I’ve seen bad reviews about this laptop but I’ve had many gaming laptops and built towers over time,Rog has always been my favorite and this machine did not disappoint! I do recommend.
4 people found this helpful

Frequently Asked Questions

What is the maximum power draw (TGP) of the RTX 4070 GPU in this laptop?
The NVIDIA GeForce RTX 4070 Laptop GPU operates at up to 140W Max TGP (Total Graphics Power).
Does this laptop have a MUX switch, and what benefit does it provide?
Yes, it includes a MUX Switch with Advanced Optimus. This routes frames directly from the dedicated GPU to the display, bypassing the integrated GPU, which can increase gaming performance by 5-10% and automatically optimizes for battery life.
What specific cooling technology is used on the CPU?
The ROG Intelligent Cooling system uses Thermal Grizzly's Conductonaut Extreme liquid metal on the AMD Ryzen 9 7945HX CPU for improved thermal performance during extended use.
What is the color gamut coverage and refresh rate of the 17.3-inch display?
The QHD (2560 x 1440) display has a 240Hz refresh rate with a 3ms response time and covers 100% of the DCI-P3 color space. It also supports Dolby Vision and Adaptive-Sync.
How much DDR5 RAM is included and at what speed does it run?
This configuration comes with 16GB of DDR5 RAM operating at 4800 MHz.

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Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

Terrence T. (Verified Purchase)
5.0 out of 5 stars Definition of a gaming machine

This is a great laptop. Ran into some issues with Bluetooth error and alt+tab disabling itself after setup but took care of it with a bios update using the Alienware support assist. No issues since, can run AAA games like God of War on HIGH settings around 90-105 fps. Freaking gorgeous visuals and smooth gameplay.I also bought a travel laptop AC charger and Alienware backpack with it. Spent a few extra dimes but it’s my first ever AW laptop so I went in on accessories. LOVE IT and can’t wait to travel abroad with it.