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Customer Reviews

4.4
Based on 513 reviews
Wilson Score: 84.9
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
10/2/2025
5.0 out of 5 stars DO NOT HESITATE! Awesome laptop!! Honestly…
By Shannan P
Been using this for a little over a week now, the RTX 5060 performs superb! The screen is beautiful! Especially for being a laptop screen compared to an OLED display or monitor, it looks GREAT, the colors and overall image are very sharp lookingAll of my games( AAA titles or otherwise) run at high or ultra settings with high frame rates and no stutter! Going to be upgrading ram and storage down the lineRuns GTA V Enhanced on High RT over 100fps in most scenariosI’ve also run Warframe with the “high preset” and runs over 120fpsit looks beautiful and performs beautiful! I’m very picky when it comes to frame rate/graphics(coming from an avid desktop user…I have high expectations)and this laptop performs as good or better than it looks! I’m impressedThe speakers aren’t super impressive, and aren’t super loud or anything I wish they were a little better, but they’re not terrible by any means, just not super LOUD, most gamers would probably be using a headset anyway for voice chat/streaming/gameplay anyway…don’t let this steer you away, this is a great laptop despite not having “the best sound system in the world”I Don’t notice any excessive fan noise or overheating issues of any kindI’m using it everyday for gaming and I can’t leave it alone! When I have lan parties at friends houses, my trusty machine comes with me!I’m always excited to open the lid, plug it in and start gaming! The RGB lighting is gorgeous! It’s also fun to show off to friends and family ;)I’ve owned many gaming laptops over the last 12 years or so, this is my second machine with an 5060 in it, and this one has been my favorite! Better than any of the rest!
67 people found this helpful
Verified Purchase
7/30/2025
5.0 out of 5 stars Powerful Gaming Laptop With Plenty of Resources!
By BJ
Blazing fast, powerful CPU and graphics card, plenty of RAM and disk space, and so much more! I absolutely love my new laptop! It is fast, easy to setup and get fully updated, and runs games better than my desktop does!I purchased the laptop during Amazon's Prime day as a little bit of a splurge. My previous laptop was nearly 10 years old and was really showing it's age, so it was time for a replacement.I will mention a few items that I'm less than pleased with. First is the number pad that overlays on the mouse pad. This is just a bad idea all around. Sometimes I press the Num Lock button on accident and when that happens the mouse pad stops working as a mouse. Plus, when I have a Bluetooth keyboard attached and activate the Num Lock, it actives the one on the mouse pad as well.Second, unlike other laptops of this price range, it only came with Windows 11 Home edition instead of Pro edition. So I had to pay to upgrade it as I prefer the Pro version as I have more control over the configuration of Windows itself.Last, I wish the display was a touchscreen display. But alas, it was not included with this version.But, all-in-all, I am pleased with the performance, quality, and appearance of this laptop. My hope is that this laptop will provide me with years of use and enjoyment! So far, it's off to a great start!
62 people found this helpful

Frequently Asked Questions

What is the exact resolution and refresh rate of the display?
The 16-inch ROG Nebula display has a 2560 x 1600 (2.5K) resolution and a 240Hz refresh rate with a 3ms response time.
How much dedicated video memory (VRAM) does the RTX 5070 Ti have?
The NVIDIA GeForce RTX 5070 Ti graphics card in this laptop has 32 GB of dedicated GDDR6 memory.
What is the specific model of the Intel processor and how many cores does it have?
It uses an Intel Core Ultra 9 275HX processor with a max turbo frequency of 5.4 GHz. This processor has a total of 24 cores.
What type of SSD storage is used and is it upgradeable?
The laptop comes with a 1TB PCIe 4.0 NVMe SSD. The product description notes 'easy upgrades,' indicating the storage is user-replaceable.
What are the laptop's physical dimensions and weight?
The laptop measures 13.94 x 10.55 x 0.9 inches and weighs 6.02 pounds.

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  • Brand: Alienware
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  • Screen: 18 Inches Inches
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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
2 reviews
Alienware x17 R2 17.3" 480Hz FHD (Intel 12th Gen Core i9-12900H, 64GB DDR5 RAM, 4TB PCIe SSD, NVIDIA GeForce RTX 3070 Ti 8GB) RGB Backlit Gaming Laptop, WiFi 6E, Thunderbolt 4, HD Webcam, Win 11 Home
  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
  • GPU: Dedicated
  • RAM: 64 GB DDR5
  • Storage: 4 TB SSD
Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊