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Customer Reviews

4
Based on 202 reviews
Wilson Score: 73.9
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
3/1/2024
1.0 out of 5 stars Huge Disappointment 😞
By TheReasonableShopper
For years I have used Asus parts in my custom desktop builds, but after this experience I'm done with Asus. Let me explain...- I bought this laptop for data and creative works- data engineering/science, game development, visualization work, etc.- The laptop would seem to work well plugged in, and the lights are pretty, but if it was on battery only, the battery light would start blinking and it would completely FREEZE and not respond to any key or touchpad input. Only a hard reset by holding down the power button would bring it back to life!- FYI - All the updates were installed, both Asus and Windows, before this started happening.- What blew my mind was the fact that not only were many other people experiencing the same thing, but that many have been ALMOST A YEAR AGO!!! How could my Brand new, 2024 G18 be doing the same thing!?Not convinced? Google " asus rog strix g18 white battery light blinking frozen" and be AMAZED and horrified.Save yourself the pain, and potential of Amazon holding your $2400+ for 30 DAYS when you have to return this and Do Not Buy this laptop.P.s. the pics were taken after one of the hard resets. The laptop started to reboot over and over then go to the blue screen.
25 people found this helpful
Verified Purchase
4/28/2025
5.0 out of 5 stars Perfection....Almost
By Sheeto
Pefect laptop for gaming, delete the asus software though its buggy. I actually upgraded to 96gb ddr memory in it and it works perfectly. Upgraded 2nd drive to 4tb. Easy to work with system.
2 people found this helpful

Frequently Asked Questions

What is the maximum power draw (TGP) of the NVIDIA GeForce RTX 4070 in this laptop?
The NVIDIA GeForce RTX 4070 Laptop GPU operates at a maximum Total Graphics Power (TGP) of 140 Watts.
How does the cooling system handle the Intel Core i9-14900HX processor?
The ROG Intelligent Cooling system uses upgraded liquid metal thermal compound specifically on the CPU, alongside a Tri-Fan design, to manage heat from the high-performance 24-core processor.
Is the 1TB SSD storage configured as a single drive or in a RAID array?
The 1TB of PCIe 4.0 storage is configured in a RAID 0 array, which stripes data across multiple drives for faster read/write speeds compared to a single drive.
What are the benefits of the MUX Switch with Advanced Optimus for gaming and battery life?
The MUX Switch can directly connect the NVIDIA GPU to the display, boosting gaming performance by 5-10%. Advanced Optimus automatically switches between the integrated and dedicated graphics to optimize battery life when not gaming.
What color accuracy standards does the 18-inch Nebula Display meet?
The QHD display covers 100% of the DCI-P3 color gamut and is Pantone Validated, ensuring high color accuracy for both gaming and creative work.

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Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.