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Customer Reviews

4.5
Based on 36 reviews
Wilson Score: 76.1
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/20/2021
4.0 out of 5 stars Good laptop, some not so true details
By SB
The laptop is great, I needed a new laptop urgently as my old one was down for the count and I needed to get things done. The specs are great however, the wifi card is not as advertised, I got a WiFi 5 card(ac) not a WiFi 6 card(ax). I won't return it for that because I need a laptop and it has everything else as advertised, but I now need to change the wifi card myself.
9 people found this helpful
Verified Purchase
8/8/2021
5.0 out of 5 stars Strongly recommend
By 2sapoton
Purchased as my son's in-school laptop. We looked closely at this, similar Lenovo and HP, and this won out for keyboard feel and general feeling of quality. Amazon had the best deal, so we bought from them. A month later Costco had 12Gb more RAM for the same price. Oh well. Love the metal frame, great keyboard feel and the backlighting is nice to have, great speed, and it's so lightweight. Indoors, the screen brightness has been more than sufficient, no experience outdoors. (Some other reviewers complained about this.) To move up to a significantly brighter screen would've cost us at least 60% more, so it's a tradeoff with price. We initially had failure to recognize the keypad entry and screen freeze issues that would develop after a while using some software. These were eliminated after updating Win10 and all the drivers, and it's been trouble free ever since. I intend to upgrade one bank of RAM so he has 12Gb total, and we'll get an external Blu-ray drive. All in all, he's very pleased.
4 people found this helpful

Frequently Asked Questions

Is the RAM in this laptop user-upgradable, and what is the maximum supported capacity?
Yes, the laptop has two memory slots, comes with two sticks of 32GB DDR5 RAM installed for a total of 64GB, and is expandable up to a maximum of 64GB. This means the slots are already fully populated with the advertised 64GB.
What specific ports are available for connecting external monitors?
You can connect external displays via the HDMI 2.1 port, which supports 4K at 120Hz, and the USB-C 4 port, which supports DisplayPort Alt Mode. This allows for dual external display support alongside the laptop's built-in screen.
Does this configuration include Windows 11 Pro or Home, and what is a key security feature?
This laptop comes with Windows 11 Pro installed. A key security feature included is facial recognition via the 1080p front-facing camera for Windows Hello login.
How does the MUX Switch and Advanced Optimus technology affect performance and battery life?
The MUX Switch can boost gaming performance by 5-10% by sending frames directly from the dedicated NVIDIA RTX 5070 GPU to the display. Advanced Optimus automatically switches between the dedicated and integrated graphics to conserve battery during non-gaming tasks, contributing to the up to 10-hour battery life.
What is the resolution and aspect ratio of the built-in display?
The built-in 16-inch IPS display has a Full HD+ resolution of 1920 x 1200 pixels and a 16:10 aspect ratio, which provides more vertical screen space compared to traditional 16:9 displays.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.