Vivobook Laptop, 15.6” FHD Touchscreen, Intel Core i7-1255U Processor, 16GB RAM, 1TB SSD, Backlit Keyboard, Numeric Keypad, Webcam, HDMI, Wi-Fi 6, Windows 11 Home, Blue

The media could not be loaded. I actually needed to ordered two of this laptop since the first laptop arrived with a used laptop that is glitchy and loose ish/unbalanced mousepad. It shows free shipping and RETURN on Amazon but they only gave me 1 option to return it, is to pack it, print the label, and do it at the store. Which is common to do certain returns but they can’t to charge me $100 for it.I AM FURIOUS! So I went back home and tried to contact seller which is hard so I reached out to Amazon customer service. Now I have to wait for a response from Amazon and the seller. I don’t mind paying for the restocking fee if I got it and didn’t like the product but there was issue with their product.I ordered the second laptop to do a comparison and this laptop was a different experience since I was able to request a replacement instead. It was definitely new and better. It connects to most of the things that I needed but now I found out how weak the battery is. It does not connect to my extra monitors that I needed for work related. This is totally disappointed.My MacBook Pro is so much better and the screen is bigger also a 15” laptop. But it is not a touchscreen or able to use this one app/platforms I needed to use for work.I’m sure they have some other better models but this is my first experience using ASUS and I am totally disappointed along with how they are handling this issue. Since now I might even want to return the second laptop since it is not able to connect to other monitors and weak battery life that only last for 3hours.

UPDATE...... Cover on letter key cover S just fell off and can't get it back on........I open cover on computer and the letter cover S was OFF JUST LAYING ON KEY BOARD to face of monitor?????..... nice computer, wish it had fingerprint recognition did not get stylus pen with it. just make sure you read description well.