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Frequently Asked Questions

Is the 16GB of RAM in this laptop upgradable?
No, the 16GB of LPDDR5X RAM is soldered onto the motherboard (onboard), so it cannot be upgraded or replaced after purchase.
What is the exact model of the NVIDIA graphics card and how much memory does it have?
This laptop includes a dedicated NVIDIA GeForce RTX 5060 graphics card with 8GB of GDDR7 memory.
What type of SSD is installed and how fast is it?
The laptop comes with a 1TB PCIe 4.0 NVMe SSD, which uses the latest PCIe 4.0 interface for high-speed data transfer.
What wireless connectivity standards does this laptop support?
It supports the latest Wi-Fi 7 (802.11be) standard on triple bands and includes Bluetooth 5.4 for wireless peripheral connections.
Who provides the warranty and technical support for this specific configuration?
This custom configuration from EXCaliberPC includes a 1-year ASUS USA warranty for parts and labor, plus lifetime technical support directly from EXCaliberPC.

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1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

Terrence T. (Verified Purchase)
5.0 out of 5 stars Definition of a gaming machine

This is a great laptop. Ran into some issues with Bluetooth error and alt+tab disabling itself after setup but took care of it with a bios update using the Alienware support assist. No issues since, can run AAA games like God of War on HIGH settings around 90-105 fps. Freaking gorgeous visuals and smooth gameplay.I also bought a travel laptop AC charger and Alienware backpack with it. Spent a few extra dimes but it’s my first ever AW laptop so I went in on accessories. LOVE IT and can’t wait to travel abroad with it.