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Frequently Asked Questions

Why is the manufacturer's box opened before shipping?
The original seal is opened to install and test the specific upgrades that achieve the advertised configuration, which includes the 64 GB of DDR5 RAM and the 4 TB SSD. The laptop is inspected to ensure it meets these specifications before shipping.
What are the exact specifications of the Intel Ultra 9 275HX processor?
The Intel Ultra 9 275HX processor has 24 total cores and 24 threads. Its Performance cores can reach a maximum turbo frequency of 5.4 GHz, while its Efficiency cores can reach up to 4.6 GHz.
What type and speed are the USB and Thunderbolt ports?
This laptop has three USB 3.2 Gen 2 Type-A ports with data speeds up to 10 Gbps, and two Thunderbolt 5 (USB-C) ports that support data transfer speeds up to 120 Gbps, DisplayPort, power delivery, and G-SYNC.
Does the included Microsoft Office license require a subscription?
No, the laptop comes with a lifetime license for Microsoft Office, which does not require a recurring subscription. The product information specifically advises against installing Office 365, as it would invalidate this permanent license.
What are the key features of the 18-inch display?
The 18-inch ROG Nebula display has a 2.5K (2560 x 1600) resolution, a 240Hz refresh rate, and uses an IPS panel. It is Pantone Validated, covers 100% of the DCI-P3 color gamut, reaches a brightness of 500 nits, and supports Dolby Vision HDR.

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