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Customer Reviews

4.1
Based on 925 reviews
Wilson Score: 79.4
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/14/2025
1.0 out of 5 stars Not fully functional - Replaced OEM Display with no ambient light sensor/True Tone/Auto Brightness
By Jonathan B
1. Device was supposed to be an “Excellent condition renewed” but the laptop was not fully functional and the listing is misleading. The first thing I noted was that automatic brightness and True Tone options were not working or even showing up on display settings; the display colors looked too cold and uncomfortable to look at. Ran Apple Diagnostics Tool and got Error ALS001 “There may be an issue with Ambient Light Sensor” and terminal reported “ALS not found”. Did a deep research and found out the display on this MacBook Pro was likely replaced with a cheap OEM display that might not even have the Ambient Light Sensor (OEM parts that includes the sensor are more expensive) and, on top of everything, it was probably replaced by a third party shop and not APPLE itself.2. The battery had almost 230 cycles at 88% capacity. Considering other buyers got batteries at 99% - 100% this one was very worn out. This is something I was willing to accept, as for the renewed lottery some battery wear is expected, but this a completely different scenario to get a laptop with crippled cheap replaced OEM parts.3. The charger is not Apple Mag Safe as stated in the listing , they sent a cheap USB-C generic 118 w charger that will risk damaging your device.4. The MacBook Pro otherwise was in good condition, without major or severe scratches or dents. *Had to clean it, came very dirty.I decided to return the laptop because it’s unacceptable to spend +$1000 on a supposedly “excellent condition” renewed Apple device that must be fully functional and end up getting a device with a replaced OEM display, that lacks the most important sensor on which other functions like True Tone, automatic keyboard brightness and automatic display brightness rely on. This is cheating on the customer.
33 people found this helpful
Verified Purchase
11/18/2025
5.0 out of 5 stars Delighted -- better than I expected
By John Marshall
This MacBook Pro 2021 (with M1Pro processor, 16" screen with 1TB of storage) is an incredible deal. This machine sold for roughly $2600 when new, but I got it from the Renewed program for $850 in November, 2025. It arrived in perfect condition. Truly like new. No wear or marks anywhere, and with battery still at 91% with 99 cycles. Given Mac batteries are good for 500 to 1000 cycles, that's good for four more years. The screen is as wonderful as all MacBook Pros (way better than my 2024 M4 MacBook Air).It even came with the original Apple charger and a like new cable (also Apple, not third party). I have nothing but superlatives to say about this purchase. Delighted, which is a rare thing in the world of buying used equipment. The keyboard, which I expected to be the same as my 2020 M1 MacBook Air and 2024 MacBook Air 15", seems silkier, quieter and better than either of them. No wear visible. Clearly the Pros are a step up from the Airs in all ways.It's not quite as snappy as my M4 Air, but is better than my M1 Air. Perfectly usable. But when it comes to Photoshop, it is superior to my M4 Air given it has more CPU performance cores and graphics cores due to the M1Pro chip.It's heavy, but this will be used as my Photoshop machine for home use. Screen quality has this extra quality to it compared to both Airs, and brightness is close to my 2024 M4 Air 15", but the colors and sense of depth and vividness greatly exceed the M4 Air. It's truly an amazing screen.Don't know how it was used in its prior life, but its amazing to me that a four year old machine can still outperform a late model one when it comes to graphics (although its hardly as good as a 2025 MacBook Pro, but the new Pro 16" sells in the mid-2000 dollar range). Other than some increased brightness, the current Pro screen is the same as my 2021. Mini-Led with variable refresh rates up to 120hz.
5 people found this helpful

Frequently Asked Questions

What is the condition of this 'Renewed' MacBook Pro?
This is a professionally inspected and tested renewed product from 2021, which may have minor cosmetic imperfections but is guaranteed to function like new with a battery health exceeding 80% of its original capacity.
What specific M1 chip does this model have, and what are its core counts?
This laptop is equipped with the Apple M1 Pro chip. It features a 10-core CPU, a 16-core GPU, and a 16-core Neural Engine, as detailed in the product specifications.
What is the actual screen resolution and quality?
The 16-inch Liquid Retina XDR display has a native resolution of 3456 x 2234 pixels, providing a high pixel density for sharp text and detailed imagery.
What type of RAM is installed, and is it upgradeable?
The system comes with 16 GB of unified memory (DDR DRAM). This memory is integrated into the Apple M1 Pro chip and is not user-upgradeable after purchase.
What ports and connectivity does this MacBook Pro include?
It features three USB/Thunderbolt 4 ports, supports Wi-Fi 6 (802.11ax), and Bluetooth. The product details also list a 1080p FaceTime HD camera for video calls.

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5.0 out of 5 stars AMAZING ! ! !

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Gabriel (Verified Purchase)
5.0 out of 5 stars It's good, but it could be better

I've been using this computer for a while now, it works very well, but there are times when it stutters, the FPS drops to 0, which usually takes less than 1 second, but it's still very annoying. The screen's 165Hz refresh rate is spectacular, but I did an online test and I'm almost certain it has ghosting, which is also quite annoying. Also it's a bit slow when performing various tasks, such as opening the browser or simply changing categories on Steam.I'm going to add more RAM since the 8GB it has doesn't seem enough to me; I even think that might be the root of the problem I mentioned. So, I'll try to upgrade to 32GB of RAM.But despite all of the above, it's still a very good computer. I like that it comes with the Nitro Sense application and also with Intel's graphics software, since it allows for some customization. The camera looks good and works smoothly in good lighting, but the computer doesn't have anything to cover the camera.You have 3 fan options: silent, balanced, and performance. Expect a lot of noise from the fan in performance mode. Also, another bad thing is that when I connected my headphones with a built-in microphone, the computer only recognized it as audio output, not as both audio input and output, so I had a lot of problems with that. I even had to restart my PC in safe mode to reset everything because I had no sound anymore, so be careful with that, If you experience the same issue, simply open the Realtek Audio Console application, then go to advanced device settings and program it as an input and output.So I think it's a very good computer. You have to do a couple of things beforehand to be ready to use it for gaming or anything like that, but I don't think I'll be changing it for a long time. Just add more RAM and you'll probably be good to go. I'll update this review when I add more RAM to let you know if there are any changes to the stuttering.So my final thoughts on this laptop are that I wish it were more of a turn-on, ready-to-use thing, but I guess you can't expect that at this price. Despite that, I give it 5 stars

Darsan (Verified Purchase)
5.0 out of 5 stars Best deal on a gaming laptop

Performance: This thing eases through all the games you practically throw at it UNLESS you want highest quality on the LATEST AAA game. You also get frame generation with the nice gpu inside there(4050).Quality, Speed, Brightness: The quality of a laptop at this price point is not something you find everyday, I also love the glossy look on the front panel. The brightness is really really high so no issues here. The speed , well you really need to upgrade this thing to 16gb for 100% usage. It’s absolutely worth it to do it yourself, you will feel incredible for the amount of money you save. Just buy another DDR5 8gb 5200MHZ and install it and you are set for everything really.Issues: Not so much of big issues, just new computer stuff like Driver issues where a usb might bug or something similar. Just update the laptop as soon as you get it.Battery: battery on a gaming laptop has never been good so always carry your charger.All in all, good investment for your gaming hobbies. Just install your ram and carry your charger when moving.