New M15 Gaming Laptop, 15.6" 144hz FHD Display, Intel Core i7-9750H, NVIDIA RTX 2060 6GB, 512GB SSD, 16GB RAM, AWYA15-7947BLK-PUS

Bought this computer for my son’s birthdaydidn’t open it until his birthday a month after the actual purchase and the computer turn on ok but during the initial setup it turn off an never worked againCall Amazon and they didn't helpCall Dell who owns the alienware brand didn’t helpCall Ashurion the insurance company they can only help after the Factory warranty expiresCall back dell they offer to repair it in 24 to 48 hours this was the best option at this point because they didn't want to exchange it for a new one now dell is telling me that the parts are not available and its going to take at least a mount to get themThis is not fair we pay a lot of money for this gaming laptop and is siting in my desk collecting dustBe aware before you buy from this company the customer service is horrible if you can get someHope you have better luck than i did

Realy good looking powerful machine!-Screen is awesome-Sound is not bad, little bit flat, need more bass!-Battery sucks!-I have expext more from the video.-Processor fantastic-Tobi eye tracking is usefull for this laptop, because you gonna need to do the best, to save some power if it is not plugged in.-Alienware still got to work on cooling! I think you guys have to start using nitrogen!