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Customer Reviews

3.9
Based on 102 reviews
Wilson Score: 69.0
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
1/16/2024
1.0 out of 5 stars Would not turn on!!!
By Arthur E. Hurley
I was very excited to receive my very expensive, first Alienware laptop. Out of the box, it did not disappoint. Software was a little buggy, but that was only a minor annoyance at best. The performance was incredible, I was very pleased. It worked very well, until suddenly it didn't work at all. The power just went off, and it wouldn't turn back on. I assumed that maybe it overheated. I left it off and unplugged for a while, then plugged it back in and let it sit a little longer. Still didn't work. I followed numerous suggestions I found online, but the system remained lifeless. Unfortunately, I was forced to do a return for a refund (replacement was not offered). I'm left with a negative view of Alienware after this experience. Had it concked out a few weeks later, I would have been beyond Amazon's return period. Then, I would have had to deal with the manufacturer. So, great performing laptop, when it works. But, buyer beware....
45 people found this helpful
Verified Purchase
1/18/2024
4.0 out of 5 stars More lows than highs
By Ros
I don't normally use gaming laptops but it has come a long way in terms of performance. The 4080 is pretty good for a mobile gpu, but I still have to use DLSS for best performance. Also very competent for media creation like video editing.Horrible battery. Always use battery saver mode while not plugged to get near the advertised hours, otherwise you're looking at 1-1.5 hrs. This is more of a desktop replacement, with sparse portability (or portable with power brick with you at all times).Software is pretty buggy. It is sluggish and sometimes resets your settings.Fan is loud, but you all knew that.Also what was not mentioned on Amazon was this version has clicky mechanical keyboard switches, which I hate.Not the most accurate colors, not too bright either.There's better alternatives for the money, including AW's own M series. And IMO worse value than MacBooks in everything but gaming.I normally like other AW products like their monitors, but this ain't it.
12 people found this helpful

Frequently Asked Questions

What is the exact model of the dedicated graphics card and how much video memory does it have?
This laptop features an NVIDIA GeForce RTX 4080 graphics card with 12 GB of GDDR6 dedicated video memory.
What is the refresh rate and response time of the 16-inch display?
The 16-inch QHD+ display has a 240Hz refresh rate and a 3ms response time, and it supports NVIDIA G-SYNC and Advanced Optimus.
How many cores does the Intel Core i9-13900HK processor have and what is its maximum clock speed?
The 13th Generation Intel Core i9-13900HK processor has 14 cores, with a maximum turbo clock speed of 5.4 GHz.
What type of RAM is used and what is its operating speed?
The system uses 32 GB of integrated LPDDR5 RAM, which operates at a speed of 6000 MHz.
What is the estimated battery life and what are the physical dimensions and weight of the laptop?
The average battery life is approximately 8.33 hours. The laptop measures 11.41 x 14.36 x 0.73 inches and weighs 6 pounds.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.