X16 R2 Gaming Laptop - 16-inch QHD+ 240Hz 3ms Display, Intel Core Ultra 9-185H, 32GB LPDDR5X RAM, 1TB SSD, NVIDIA GeForce RTX 4080 12GB GDDR6, Windows 11 Home, Onsite Service - Lunar Silver

Where do I start? From day one after going through the typical BS updating setting things to the way I like things all the jazz. This pc has froze on me over a dozen times in 6 days. Literally can be anything looking through photos? Crash force shut down. Trying to edit videos? Crash force shut down. Trying to watch YouTube? Crash force shut down. Alienware command center updating? Crash force shut down. This thing is louder then a fighter jet taking off on the run way. This is the worse experience I have ever had with a 2000 dollar paper weight. Alienware claims they are the top in the industry what a joke of a claim that is. I wouldn’t recommend to is laptop to my worse enemy my iPhone 12 can process faster then this thing and it DOES NOT CRASH this thing is going back first thing tomorrow morning. Do your self a favor and get the newest iPad which can do everything this thing does but better absolutely unacceptableEDIT******Although everything I said previous was true but I believe I found the issue. After hours of research I noticed a reoccurring theme the alien ware command center I believe is what was causing all the issues I was having. I did a fresh reinstall of windows and did NOT reinstall the AWCC and since then I have not had any issues knock on wood. Honestly it’s a shame because the AWCC actually has very many cool features but if it’s going cause the rest of the applications I use to malfunction I will delete it 10/10 times. For such an expensive laptop by a company who claims to be the best In the industry the fact they can’t make an app that works as it’s suppose to is enough to make me not buy Alienware again. I will say this if you buy this laptop getting a cooling pad is essential. ALSO I will say I have downloaded WOW and it runs it flawlessly and it looks amazing. My only complaint is with the AWCC but this is a solid gaming laptop IMO for the price.

Fantastic laptop no issues playing anything ultra settings with ray tracing enabled thermals are very good compared to others I've read on it 70c max for Temps is what I've been getting I switched from a predator triton 500 rtx 2080 maxq to this and so far very pleased with the purchase