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Frequently Asked Questions

What is the refresh rate of the display and what does that mean for gaming?
The display has a 480Hz refresh rate, which means it can update the image up to 480 times per second. This results in exceptionally smooth motion in fast-paced games, reducing blur and providing a competitive edge in titles like first-person shooters.
How does the 64GB of DDR5 RAM benefit me compared to a laptop with less memory?
With 64GB of DDR5 RAM, you can run multiple demanding applications simultaneously—such as a game, streaming software, and web browsers—without performance degradation. It's also future-proof for upcoming games and creative software that may require more memory.
Is the 4TB of storage a single drive, and what type is it?
The laptop is configured with a total of 4TB of PCIe SSD storage. Based on the specification listing a single storage capacity, it is typically a single drive, offering fast load times for games and files and substantial space for a large game library.
What specific features do the Thunderbolt 4 and WiFi 6E connections provide?
Thunderbolt 4 allows for high-speed data transfer (up to 40Gbps), connecting to multiple 4K displays, and fast charging through a single port. WiFi 6E offers faster, more reliable wireless connections on both the standard 2.4GHz and 5GHz bands as well as the new 6GHz band, reducing interference.
Given the high-end CPU and GPU, why does this configuration have a 1920x1080 screen resolution?
The 1920x1080 (FHD) resolution pairs with the 480Hz refresh rate to prioritize extremely high frame rates for competitive gaming. The NVIDIA GeForce RTX 3070 Ti can consistently deliver very high fps at this resolution, fully utilizing the fast display for smooth gameplay.

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Alienware M18 R2 Gaming Laptop - 18 QHD+ 165Hz 3ms Display, Intel Core i9-14900HX, 32GB DDR5 RAM, 1TB SSD, NVIDIA GeForce RTX 4080 12 GB GDDR6, Windows 11 Home, Onsite Service - Dark Metallic Moon
  • Brand: Alienware
  • Model: AWM18R-9583BLK-PUS
  • Screen: 18.0" Inches
  • Processor: Intel Core i9-14900H
  • GPU: NVIDIA GeForce RTX 4080
  • RAM: 32 GB
  • Storage: 1 TB
Recent Reviews
Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

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New Alien.Ware M18 R2 Gaming Laptop 18 inch FHD+ 480Hz 3ms Display 14th Gen i9-14900HX 64GB RAM 8TB SSD(2 x 4 TB) Geforce RTX 4090 16GB GDDR6 Graphics Webcam CherryMX Mechanical Keyboard Win 11Home
  • Brand: AimCare
  • Model: Gaming Laptop
  • Screen: 18" Inches
  • Processor: 2.4 GHz others
  • GPU: Dedicated
  • RAM: 64 GB
  • Storage: 8 TB
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NA_in_Natomas_CA (Verified Purchase)
5.0 out of 5 stars This is an awesome machine!

My new Alienware M18 arrived a day early and was just as described. I like the design and functionality. It is super fast, relatively quiet and well worth every penny spent.64gb ram + 4TB ssdNicely handles whatever you throw at it!

Kazuha (Verified Purchase)
5.0 out of 5 stars Best Alienware Laptop REAL

This M18 Version is far more beyond better than the previous older model M17 Gen. This bad boy can handle insane fps for smooth gameplay, handles much higher graphics, and never fails to disappoint. Just keep in mind to ALWAYS keep the dust off as it may affect its high end performance. Take care of all the dust and avoid water contact and it will function perfectly fine to use for fun.