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Frequently Asked Questions

Is the display 18 inches or 16 inches? The title and specifications seem to conflict.
The laptop has an 18-inch screen. The title correctly states 18", while a reference to a 16" display in the description text is an error. The product details confirm a standing screen display size of 18 Inches with a QHD+ (2560 x 1600) resolution.
What is the actual refresh rate of the screen: 240Hz or 300Hz?
The screen refresh rate is 240Hz. The technical specifications list a 240Hz display, while the 300Hz mention in the bullet points is inconsistent. The confirmed specs are a 16.0" QHD+ (2560 x 1600) display with a 240Hz refresh rate and 3ms response time.
Does this laptop come with the RAM and SSD already installed, or are they empty slots?
The RAM and SSD are pre-installed. This specific configuration comes with 64GB of DDR5 RAM and a 4TB NVMe PCIe Gen4 SSD. The system has been opened by the seller to install these upgrades to meet the advertised specifications, and both memory and storage have additional capacity for future expansion.
What specific features does the NVIDIA GeForce RTX 5080 graphics card support?
The dedicated NVIDIA GeForce RTX 5080 with 16GB of GDDR7 memory supports next-generation features including DLSS 4, Frame Generation, enhanced Ray Tracing, and Reflex 2 technology for reduced system latency, as detailed in the technical specifications.
How many Thunderbolt ports does this laptop have, and what version are they?
This laptop has two Thunderbolt 5 ports. According to the technical specifications, these ports are specifically tied to the RTX 5080 graphics subsystem. It also includes three USB-A 3.2 Gen 1 ports, an HDMI 2.1 port, and an SD card reader.

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Travis (Verified Purchase)
2.0 out of 5 stars Check your components

I purchased this MSI Raider 18 HX AI A2XWJG-445CA from this listing, which explicitly advertises 64 GB (32 GB x 2) of DDR5 memory at 6400 MHz. The unit I received is equipped with 64 GB of DDR5 at 5600 MHz instead. I have verified the memory speed both in-system and physically in the machine. This is not a configuration difference; the listing’s ‘Memory Speed’ field and description both state 6400 MHz, but the shipped hardware is slower. I am keeping the laptop because I have already migrated drives and configured the system, but the product I received does not match the advertised specifications.

D. Martin (Verified Purchase)
3.0 out of 5 stars Display not as discribed in listing.

The item is not as described. The about said it was UHD+ 3840x2400, and VESA DisplayHDR 1000 Certified, but the display is 2560x1600 and NO HDR. I had to start work, and my old laptop was dead otherwise, I would have returned it. Aside from this, it is a great machine.