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Frequently Asked Questions

Why is the manufacturer's box opened for this laptop?
The original seal is opened to perform upgrades and testing to achieve the advertised specifications, such as installing the 32GB of DDR5 RAM and 1TB SSD. All modifications are inspected to ensure they meet the listed configuration.
What are the specific benefits of the 18-inch display's 300Hz refresh rate?
The 300Hz refresh rate, combined with NVIDIA G-SYNC and a 3ms response time, eliminates screen tearing and minimizes motion blur. This is particularly beneficial for fast-paced competitive gaming, ensuring extremely smooth visual transitions.
How does the Alienware Cryo-Chamber cooling system work?
The cooling system elevates the laptop to improve airflow to key components. It uses quad fans, increased copper heat dissipation, and a dedicated airflow chamber to support a Total Processor Power (TPP) of up to 240W while managing noise levels, maintaining performance during intense gaming.
What ports are available for connecting peripherals and external displays?
For connectivity, it includes two Thunderbolt 5 ports, three USB-A 3.2 ports, one HDMI 2.1 port, an RJ-45 Ethernet jack, a global headset jack, an SD card slot, and a dedicated power connector.
Does the Intel Ultra 9 275HX processor include specific features for AI or creative work?
Yes, the 24-core Intel Ultra 9 275HX includes Intel Deep Learning Boost (DL Boost) and supports AI frameworks like OpenVINO and DirectML. This accelerates AI-driven tasks and can speed up rendering in supported creative applications.

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Conic Ellipse (Verified Purchase)
1.0 out of 5 stars Won't Power On After About 2 Days

You know, when you spend almost 5 grand on a laptop, you'd expect it to last for a while. My old 'gaming' laptop, that I wind up using for business, has an RTX 2060. It's been a great laptop, but the 14" screen is too small for my old eyes. I opted to replace it with this Razer Blade (2024) model as Razer Blade has the reputation for being the best. I want my new laptop to last a good 7-9 years. I got the laptop, booted it, performed the MS updates. I rebooted again, I got blue screens saying that the hard drive was inaccessible. I didn't have the time to mess with the laptop for another day. When I went to boot it, I got a blue screen and a red light on the front of the laptop. I figured that if it was just a bad hard-drive, no biggie as I had planned to either replace the 2TB NVMe that it came with, with a 4TB NVMe (or just add the second drive as this computer can supposedly accept two NVMe drives. Before opening the system, I decided to attempt to recover the OS. It didn't work locally -- couldn't access the drive. I researched recovering the OS on the razer blade website. It was rather cumbersome, but I managed to figure out how to download the image. I attempted to load it, which of course failed. I figured that maybe their image had issues and since I wanted Windows 11 Pro instead of home, I went to Microsoft's website and spent $200 on a Windows 11 Pro license. Couldn't load the image from MS. I had the red light on the front of the laptop. About 3 minutes later, the laptop powered off. With the battery being fully charged and the laptop power supply plugged in, I knew the laptop hadn't powered off due to a dead battery. I tried pressing the power button a few times but the system would not power on.This is my first foray into the world of Razer Blade. It will be my last. I returned the laptop as I didn't want to take a chance (and wait) on 'warranty' work.You blew it, Razer Blade. Crappy reliability and a cumbersome recovery process. I have already purchased a 27" monitor to use with my old laptop and a new wireless keyboard and mouse. Now I can see it and I'll save the 5 grand that I now have invested in it.Your mileage may vary, but I think I'll still with the ASUS ROG. I've never had a problem with their systems, pre-made or built myself.

Shahrzad (Verified Purchase)
5.0 out of 5 stars Best gaming laptop classy enough for office

I got this Blade 18 recently. I bought it after doing a lot of search. The performance is on par with other top 2024 gaming laptops. But the build quality is another level. It is like a larger MacBook. Also, noise level is very important for me and it is almost silent at low workloads. The monitor is THE BEST monitor I've seen on any laptop. I don't even understand the 1 star review that says "Make a limited edition white with candy red and gold streaks". Why people write random reviews? Anyways, you will not regret getting this (expensive) beast.